FILE TYPE TROUBLESHOOTING

Unsupported File Type?

An extension such as .pdf or .xlsx is only a filename label. Check what the file actually contains and compare that with the destination’s accepted types before converting or renaming anything.

Renaming an extension does not convert a file

If the internal signature or container does not match the extension, changing the name alone can make the problem harder to understand. ARADURU checks the actual format first for supported types.

Check the real file type See what to check first

Add the destination’s allowed extensions if you know them. The result separates extension rules from detected-format evidence.

No upload File stays in your browser No account Start immediately Evidence first Avoid blind file changes
CHECK THE FILE

Use the file that actually failed

Start with the same file so the result reflects the real failure, not a substitute file.

STEP 1

Enter the upload requirements

Use the limits shown by the destination website or upload form. Leave a field blank when the site does not specify that rule.

USER-PROVIDED Global

ARADURU does not guess upload limits. Enter the exact requirements shown by the destination site or upload form.

Allowed file types
Any file type is allowed unless the destination site says otherwise.
STEP 2

Choose the file

ARADURU reads the selected file locally and reruns the check when you change the requirements above.

Drop your file here or click to choose a file Any file type can be selected. Internal-format detection is available for common formats.
IDENTIFY THE FAILURE

What happened when you tried to upload?

“Unsupported file type”

Compare the service’s allowed list with both the extension and the detected format.

The extension looks correct

The file may be mislabeled, damaged, or a different container than the filename suggests.

You plan to rename the file

Do not treat a rename as a conversion. Confirm the actual format first.

WHAT ARADURU CHECKS

A practical order before you retry

  1. Detect common formats from signatures or container structure rather than the extension alone.

  2. Compare detected format and extension for mismatch evidence.

  3. Check the destination’s allowed type list when you provide it or load a verified profile.

  4. Inspect supported file structures so a damaged file is not misdiagnosed as merely unsupported.

AFTER THE CHECK

A type error can mean three different things

The destination may truly disallow the format, the extension may not match the file, or the service may be using a broader server-side policy that ARADURU cannot see. The result should narrow those possibilities before you convert the file.