Questions, feedback, or a file format request?
Tell us what you were trying to do and what happened. For file-check questions, the most useful details are the file extension, the ARADURU result, and the application or website that rejected the file.
Email ARADURUTool feedback
If a result seems unclear or does not match what you expected, tell us which checker you used and what the result said.
File format requests
Need ARADURU to support another format? Send the extension and a short description of the problem you want the checker to diagnose.
Privacy or policy questions
For questions about file processing, privacy, advertising disclosures, or the Terms of Use, contact the ARADURU team directly.
What to include
- The file extension, such as XLSX, DOCX, ZIP, PDF, or MP4.
- The ARADURU result or warning you received.
- The application, browser, or upload destination involved.
- What you expected to happen instead.
Describe the problem first.
Please do not email confidential, private, or sensitive files unless it is necessary and you are authorized to share them. In most cases, the file extension and ARADURU result are enough for us to understand the issue.
- Keep the original file. Do not overwrite it while troubleshooting.
- Share the result text. A screenshot or copied diagnosis is usually enough.
- Remove sensitive details. Avoid including personal or confidential information when it is not needed.
Go back to the file checkers.
Choose a file checker or review all currently available ARADURU tools.